Shipping Policy

Thank you for shopping with Velorié. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–5 business days after payment is received. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 6–12 business days

• Australia & New Zealand: 7–15 business days

• Europe: 7–15 business days

• Other International Destinations: 10–25 business days

Delivery times are estimates and may vary due to customs inspections, carrier delays, weather conditions, or peak shipping periods.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 2–7 business days to update after shipment.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method.

We may occasionally offer free shipping promotions on eligible orders.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, please contact us immediately.

We are not responsible for orders lost due to incorrect shipping information provided by the customer.

Delayed or Lost Packages

While we work closely with our shipping partners, delays may occasionally occur that are outside our control.

If your package appears lost or has not arrived within the estimated delivery window, please contact our support team and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding your shipment, please contact us at:

Email: info@velorie-official.com

We appreciate your patience and thank you for choosing Velorié.